Contact us

Before you contact us, we recommend that you look at our frequently asked questions.
If you can't find what you're looking for then choose from one of the alternative options below.

option 1 - Answers to your frequently asked questions

option 2 - Search our website for the answer

Option 3 - Email us

Option 4 - Phone us

  • General reservations and enquiry 08448 484 064 Mon - Fri - 9am - 7pm
    Saturday - 9am - 6pm
  • Travel within 7 days 08448 484 051 Mon - Fri - 9am - 7pm
    Saturday - 9am - 6pm
  • Problems making a payment online 08448 484 074 Mon - Fri - 9am - 5pm
    Saturday - 9am - 6pm
  • Problems making a booking online 08448 484 046 Mon - Fri - 9am - 5pm
    Saturday - 9am - 6pm
  • Ticket on departure helpline 08448 484 065 Mon - Fri - 9am - 7pm
    Saturday - 9am - 6pm
  • Request a brochure 08448 484 055 Mon - Fri - 9am - 5pm
  • Auto Train Reservations 08448 484 050 Mon - Fri - 9am - 7pm
    Saturday - 9am - 6pm

Option 5 - Visit our London Travel Centre

Rail Europe Travel Centre
193 Piccadilly
London
W1J 9EU

Opening Hours:
Weekdays 10am-6pm, Saturdays 10am-5pm, Sundays and Bank Holidays closed.

Click here for directions

Option 6 - Write to us

Rail Europe Limited
Registered office: 34 Tower View, Kings Hill, West Malling, Kent, ME19 4ED

Registered Company Number 03038075 (Incorporated in England)
VAT reg No. 673 0492 32

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