This document sets out the general terms and conditions applicable to the booking of tickets/passes with Rail Europe Limited ("REL", “we”). REL may vary these terms and conditions (and those relating to specific products made available by us) at any time, and we will show any alterations on the REL website for direct customers at www.raileurope.co.uk; and for trade customers at www.raileurope.co.uk/trade. You should check the current applicable terms and conditions regularly.

You will be deemed to have accepted variations and applicable terms as at the time of booking after they have been displayed.

Where you are acting as agent for and on behalf of a customer/passenger, this document applies to both your relationship with REL and your customer’s relationship with REL and you must ensure that you bring these terms and conditions to your customer’s attention. References to ‘you’ or ‘your’, where applicable, shall include a reference to both the customer and you as agent acting on behalf of the customer and should be construed accordingly.

Please note that each ticket/pass will have its own specific fare conditions that will apply to the booking which you are advised to read separately.